Frequently Asked Questions (FAQ)

Ask us!

On this page, we'll try to answer some of your questions about us that might arise before, during, or after placing your order. What exactly do we do at the coffee roastery? What is our relationship with the farmers at the source? What happens to my data during and after my order? When can I expect my package to arrive? These are all common questions, and we're happy to answer them! We hope this new FAQ section will make us even more transparent. If we've missed anything you think should be included, please let us know. We'll gladly add more information to the FAQ section as needed.

Mondo del Caffè & coffee knowledge

Who exactly is Mondo del Caffè – what do we do?

Quality, excellent taste and fair partnerships with farmers:

At Mondo del Caffè, we place particular importance on ensuring that you don't have to compromise when enjoying your morning elixir. Since 2001, we have been importing the highest quality green coffee beans from every continent to our roastery in Echternach. We maintain close contact with the coffee farmers and pay prices significantly above the world market level (approximately two to three times higher). In return, we demand not only the best quality green coffee but, above all, adherence to our social standards. These include:

  • no child labor
  • Payment of fair wages for harvest workers and pickers
  • no exploitation
  • Biodiversity and the avoidance of unnecessary chemicals

Here you can find more information on the topic "What does Fair Trade mean for us?":

Fair trade

Whether it's a cozy get-together with old friends, Sunday morning breakfast at home with the family, or a quick espresso – we've long known that coffee is something special and connects us all. Perfect conditions, then, for a family business that loves, experiences, and constantly reinvents coffee. That's Mondo del Caffé.

What is special about Mondo del Caffé's roasting process?

Ethiopia, Mexico, India… With the diverse range of coffee beans from around the world, we have to individually adjust the roasting process for each variety to give every coffee the chance to develop its full character and aromas. Our master roaster decides, on a case-by-case basis, when each coffee has reached its perfect ripeness. We exclusively roast our beans using the drum roasting method, which means:

We roast for approximately 18-20 minutes at 200-210°C. This gives our coffees almost ten times more time than the industry, allowing acids and bitter compounds to break down and aromas and flavors to develop. None of our roasting processes are fully automated; each coffee develops differently – sometimes even depending on the season (humidity and climate). We understand this and love our craft!

More about our roasting process .

What exactly does "direct import" mean and how does fair trade work for Mondo del Caffè?

We visit the coffee farmers directly at the source. We carefully select partners there with whom we want to work. We discuss our requirements with them – both regarding the quality of the green coffee we want and ethical principles. We simply don't want children on the farm to have to toil. Of course, they should be allowed to help their parents, but they should be able to decide freely and not be forced to do so (due to financial hardship, for example). We also don't want harvest workers to be put in danger while picking due to a lack of equipment or for their accommodations to be in poor condition. Since most coffee comes from countries where people live well below the poverty line, we place great importance on ensuring that our partners receive a fair price for their work (significantly higher than would otherwise be the case). Because it's important to us, and to you, that the harvest workers are not exploited and that infrastructure can be maintained or created where, for example, the children of the farmers and the helpers can play and learn. It is important to tackle the problem directly – and we are doing this together with the local farmers and thanks to you as customers of Mondo del Caffè.

If the coffee meets these standards and the farmers strive to maintain and even improve this quality, it represents a successful and future-oriented partnership for both parties. We receive top-quality green coffee beans, which, thanks to our expertise, are transformed into exceptional roasted coffees, and the farmers and their helpers are paid fairly. We support the coffee producers (both financially and with expertise), often enabling improvements to plantings or processes. This empowers the farmers and their helpers to provide for themselves and their families. And the coffee quality can often be further enhanced. We also ensure planning security through purchase guarantees and contribute to the farmers' financial independence.

What are our project coffees and what is their story?

Whether it's city coffee, orangutan coffee, or Native American coffee – what does project coffee actually mean?

Each of our project coffees has its own little story. But they all have one thing in common: they support projects all over the world.

Part of the proceeds goes directly to the coffee farmer, and another part directly to the respective project. In this way, we can work together to create something truly great from a small coffee bean. Learn more about the Mondo del Caffè project coffees under “ Meet the Farmers ”.

Can I also buy coffee machines at Mondo del Caffé?

To offer you the perfect coffee experience, we have long collaborated with leading manufacturers of accessories and coffee machines. From cups to fully automatic machines, from the first filter carafe to the portafilter machine for your catering business – you'll find everything a coffee lover could desire with us.

What does MS Automatenservice do?

Is your coffee machine no longer working properly or is it due for maintenance?

MS Automatenservice is our direct partner for coffee machines and beverage/snack vending machines. We have partnered with MS Automatenservice so that we can not only supply you with your favorite coffee, but also provide you with expert advice on coffee machines.

Feel free to call us or visit us in Echternach and benefit from our many years of experience.

How do I know which preparation method is right for which coffee/espresso?

Of course, you can prepare any coffee however you like. However, you'll also find our recommendations for each variety on the packaging label: Here, we've compared the different brewing methods using pictograms and rated them with coffee beans (0-3 beans). This way, we can help you get a little closer to an absolute taste experience. You can also use our Coffee Finder to help you choose and experiment. It's very useful if you're still undecided.

In our coffee roastery, we broadly distinguish between the following preparation methods and always ask about them during consultations:

  • French Press / Stamp Pot
  • Fully automatic coffee machine
  • Portafilter (espresso)
  • Filter preparation

How can I order from Mondo del Caffé?

You can order from Mondo del Caffé via online shop, email or telephone.

Online Shop: After browsing our online shop, you can add your favorites to your shopping cart by clicking the "Add to Cart" icon. Clicking the shopping cart icon in the upper right corner will then display your shopping cart. Here you can redeem voucher codes and view the total amount due. Next, click "Proceed to Checkout." Please enter your shipping and billing address and select a payment method. Clicking the "Buy Now" icon will complete your purchase.

Email: In order to process your order quickly and correctly, we need the following information from you:

  • Your delivery and billing address
  • A list of the products you would like to order (don't forget the grind size and gram quantity!)
  • Other information you would like to share with us

Please send the email to the following address: bestellung@mondodelcaffe.de

How can one become a retailer at Mondo del Caffé?

Do you run a restaurant or retail business and would like to include Mondo del Caffé in your product range? Please send us an email to the following address: info@mondodelcaffe.de .

What awards has Mondo del Caffé already received?

  • Founding member of SCAE Luxembourg
  • Member of the SCAE since 1999
  • SCAE authorized trainer since 2011
  • Cooperation partners of the EIFEL regional brand
  • Member of Slow Food since 2005
  • German Barista Champion 2001 and 6th place at the World Championship
  • German Cup Tasting Champion 2006 and 18th place at the World Championship
  • 3rd place at the German Cup Tasting Championships 2009
  • 4th place at the German Cup Tasting Championships 2013
  • Certified organic farm since 2005

online shop

Which delivery service do we use and how long does delivery take?

For items in stock: Depending on the time of your order, your package will be delivered within 1 to 3 business days. For items that are not in stock, the delivery time may vary slightly. In Germany, we ship with DPD or DHL, and in Luxembourg with GRECO (the Luxembourg postal service).

How much does delivery cost?

Delivery is free for private customers with a minimum order value of €49. For business customers, after successful registration, shipping is free for orders over €150.

A complete list of shipping costs can be found at: www.mondodelcaffe.de/versandkosten

How do I know which preparation method is right for which coffee/espresso?

Of course, you can prepare any coffee however you like. However, you'll also find our recommendations for each variety on the packaging label: Here, we've compared the different brewing methods using pictograms and rated them with coffee beans (0-3 beans). This way, we can help you get a little closer to an absolute taste experience. You can also use our Coffee Finder to help you choose and experiment. It's very useful if you're still undecided.

In our coffee roastery, we broadly distinguish between the following preparation methods and always ask about them during consultations:

  • French Press / Stamp Pot
  • Fully automatic coffee machine
  • Portafilter (espresso)
  • Filter preparation

How can I order from Mondo del Caffé?

You can order from Mondo del Caffé via online shop, email or telephone.

Online Shop: After browsing our online shop, you can add your favorites to your shopping cart by clicking the "Add to Cart" icon. Clicking the shopping cart icon in the upper right corner will then display your shopping cart. Here you can redeem voucher codes and view the total amount due. Next, click "Proceed to Checkout." Please enter your shipping and billing address and select a payment method. Clicking the "Buy Now" icon will complete your purchase.

Email: In order to process your order quickly and correctly, we need the following information from you:

  • Your delivery and billing address
  • A list of the products you would like to order (don't forget the grind size and gram quantity!)
  • Other information you would like to share with us

Please send the email to the following address: bestellung@mondodelcaffe.de

How can I pay?

You can conveniently pay us via PayPal, direct debit, credit card or invoice.

Is payment processing secure at Mondo del Caffé?

Payment transactions at Mondo del Caffé are secure, for example via Paypal.

How does returning an item work?

Are you not satisfied with your purchase and would like to return it? Please visit the following website and follow the steps provided: www.mondodelcaffe.de/retouren

Is VAT included in the sales price?

Yes, all prices are displayed inclusive of VAT.

How secure is ordering from Mondo del Caffé?

Our website uses SSL encryption and is constantly monitored. Payment processing and the transfer of other personal data are also strictly secured and are used only for order fulfillment and necessary related processes. One such related process is, for example, transmitting your provided email address to the shipping provider to send you a tracking number. We have placed the utmost importance on the security of our website, simply because it is personally important to us, even when ordering online.

Where can I find information about current offers and promotions?

To avoid missing any offers or discounts, we recommend following us on social media or subscribing to our free newsletter:

Instagram: @mondodelcaffe_

Facebook: Mondo del Caffé

Any more questions? No problem.

You can reach us anytime by phone at +352 267 20 360, send us an email to info@mondodelcaffe.de , or use the contact form below. We are always here for you and happy to answer your questions.

Contact form