Cancellation policy & cancellation form

Conclusion of Contract/Right of Withdrawal

1. Right of Withdrawal

If you are a consumer, you have a statutory right of withdrawal, so you can revoke your contractual declaration in accordance with the following instructions:

1.1 Right of Withdrawal, if the ordered goods are suitable for parcel shipment and are delivered or received by you in a parcel:

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.r.l., Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, E-mail: info@mondodelcaffe.lu) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online at https://mondodelcaffe.de/pages/eu-widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way that is not necessary to ascertain the nature, characteristics and functioning of the goods.

(Design Note 1.b + 5.b II)

Note:

The goods should, if possible, be returned in their original packaging with all accessories and packaging components. Please use protective outer packaging if the original packaging is no longer available to ensure adequate protection against any transport damage. Damage and contamination of the goods to be returned should be avoided. We point out that the right of withdrawal and its consequences naturally exist regardless of compliance with this note; it merely serves to facilitate the processing of the return.

1.2 Right of Withdrawal, if the ordered goods are not suitable for parcel shipment and are delivered or received in a single delivery:

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.r.l., Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, E-mail: info@mondodelcaffe.lu) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online at https://mondodelcaffe.de/pages/eu-widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately 50 Euros. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way that is not necessary to ascertain the nature, characteristics and functioning of the goods.

(Design Note 1.b + 5.b III Var.2)

Note:

The goods should, if possible, be returned in their original packaging with all accessories and packaging components. Please use protective outer packaging if the original packaging is no longer available to ensure adequate protection against any transport damage. Damage and contamination of the goods to be returned should be avoided. We point out that the right of withdrawal and its consequences naturally exist regardless of compliance with this note; it merely serves to facilitate the processing of the return.

5.3 Right of withdrawal, for several ordered goods of a single order, which are delivered or received in several parcels:

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.r.l., Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, E-mail: info@mondodelcaffe.lu) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online at https://mondodelcaffe.de/pages/eu-widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way that is not necessary to ascertain the nature, characteristics and functioning of the goods.

(Design Note 1.c + 5.b II)

Note:

The goods should, if possible, be returned in their original packaging with all accessories and packaging components. Please use protective outer packaging if the original packaging is no longer available to ensure adequate protection against any transport damage. Damage and contamination of the goods to be returned should be avoided. We point out that the right of withdrawal and its consequences naturally exist regardless of compliance with this note; it merely serves to facilitate the processing of the return.

1.4 Right of withdrawal, for several ordered goods not suitable for parcel shipment of a single order, which are delivered or received separately:

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.r.l., Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, E-mail: info@mondodelcaffe.lu) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online at https://mondodelcaffe.de/pages/eu-widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately 50 Euros. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way that is not necessary to ascertain the nature, characteristics and functioning of the goods.

(Design Note 1.c + 5.b III Var.2)

Note:

The goods should, if possible, be returned in their original packaging with all accessories and packaging components. Please use protective outer packaging if the original packaging is no longer available to ensure adequate protection against any transport damage. Damage and contamination of the goods to be returned should be avoided. We point out that the right of withdrawal and its consequences naturally exist regardless of compliance with this note; it merely serves to facilitate the processing of the return.

1.5 Right of withdrawal, for goods delivered or received as a parcel in several partial shipments or pieces:

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.r.l., Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, E-mail: info@mondodelcaffe.lu) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online at https://mondodelcaffe.de/pages/eu-widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by e-mail) with information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way that is not necessary to ascertain the nature, characteristics and functioning of the goods.

(Design Note 1.d + 5.b II)

Note:

The goods should ideally be returned in their original packaging with all accessories and packaging components. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against any transport damage. Damage and contamination of the returned item should be avoided. We would like to point out that the right of withdrawal and its consequences naturally exist irrespective of compliance with this notice; it merely serves to facilitate the return process.

1.6 Right of Withdrawal, for goods that are not suitable for parcel shipment, delivered or received in multiple partial shipments or pieces:

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.r.l., Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.

You can also exercise your right of withdrawal online at https://mondodelcaffe.de/pages/eu-widerrufsformular. If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) with information on the content of the withdrawal declaration as well as the date and time of its receipt.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately 50 euros. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their quality, characteristics and functionality.

(Design Note 1.d + 5.b III Var.2)

Note:

The goods should ideally be returned in their original packaging with all accessories and packaging components. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against any transport damage. Damage and contamination of the returned item should be avoided. We would like to point out that the right of withdrawal and its consequences naturally exist irrespective of compliance with this notice; it merely serves to facilitate the return process.