Cancellation policy & cancellation form

Contract conclusion/Cancellation policy

1. Right of withdrawal

If you are a consumer, you have a statutory right of withdrawal, meaning you can withdraw your contractual declaration in accordance with the following instructions:

1.1 Cancellation policy if the ordered goods are suitable for parcel shipping and are delivered or received by you in one package:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.rl, Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(Design note 1.b + 5.b II)

A notice:

The goods should be returned in their original packaging, including all accessories and packaging materials. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against potential damage during transport. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this instruction; it is merely intended to facilitate the return process.

1.2 Cancellation policy if the ordered goods are not suitable for parcel shipping and are delivered or received in one shipment:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.rl, Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation:

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €50. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(Design note 1.b + 5.b III Var.2)

A notice:

The goods should be returned in their original packaging, including all accessories and packaging materials. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against potential damage during transport. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this instruction; it is merely intended to facilitate the return process.

5.3 Cancellation policy for multiple goods ordered in a single order that are delivered or received in multiple packages:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.rl, Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(Design guideline 1.c + 5.b II)

A notice:

The goods should be returned in their original packaging, including all accessories and packaging materials. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against potential damage during transport. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this instruction; it is merely intended to facilitate the return process.

1.4 Cancellation policy for multiple non-parcel-shippable goods ordered as part of a single order, which are delivered or received separately:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.rl, Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €50. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(Design note 1.c + 5.b III Var.2)

A notice:

The goods should be returned in their original packaging, including all accessories and packaging materials. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against potential damage during transport. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this instruction; it is merely intended to facilitate the return process.

1.5 Cancellation policy for goods that are delivered or received as a package in several partial shipments or pieces :

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.rl, Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(Design note 1.d + 5.b II)

A notice:

The goods should be returned in their original packaging, including all accessories and packaging materials. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against potential damage during transport. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this instruction; it is merely intended to facilitate the return process.

1.6 Cancellation policy for goods that cannot be sent by parcel post and are delivered or received in several partial shipments or pieces :

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us (Mondo del Caffè S.à.rl, Zone Industrielle, 6, rue Pierre Richardot, 6468 Echternach (Luxembourg), Fax number: +352 267 21 360, Telephone: +352 267 20 360, Email: info@mondodelcaffe.lu) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately €50. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

(Design note 1.d + 5.b III Var.2)

A notice:

The goods should be returned in their original packaging, including all accessories and packaging materials. If the original packaging is no longer available, please use protective outer packaging to ensure adequate protection against potential damage during transport. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this instruction; it is merely intended to facilitate the return process.